Support Technician

We are recruiting for a dynamic Tech start up with offices based in South Leeds who are looking for a Support Technician to join their growing team.  This role will act as first point of contact for our customers, delivering excellent standard of customer service.  The successful candidate will work with customers to resolve and manage technical issues, providing support and guidance.

This varied role will include:

• Answering all incoming calls and live chats
• Responding to and managing support tickets using Zendesk
• Owning assigned tickets and keeping customers informed of progress
• Accurately logging all queries
• Providing remote support
• Guiding customers through solutions and training materials
• Building a strong product knowledge

This is a great opportunity to join a dynamic team setting; the successful candidate will be:

• Technically minded
• An ability to troubleshoot software and hardware issues
• A logical and confident problem-solver
• Friendly, warm, and customer-focused
• A strong team player with a “one team” mentality
• An attentive listener with clear communication skills

If you hold a strong technical skill set along with exceptional customer service skills, please submit your CV for consideration.  If you do not hear from us within 7 days, please note your application has not been successful.