Onboarding Project Lead

This leading tech focussed business on the outskirts of Leeds are looking to recruit an Onboarding Project Lead, this fully office-based role, is a great opportunity to work closely with long standing customers to engage and build relationships.

The successful candidate will enjoy a varied and challenging role that will encompass:

• Acting as the main point of contact for all customer onboarding
• Manage and verify customer orders
• Arrange and confirm installation details
• Work closely with internal teams such as sales, technical support and IT to ensure smooth customer onboarding
• Manage regular customer reviews
• Manage the customer's journey for onboarding
• Manage any queries along the process
• Maintain all accurate records and administration

This is an exciting opportunity for an onboarding project lead or someone from a customer experience background to join this fast paced and dynamic organisation.

The successful candidate will have:

• Minimum of 2-3 years onboarding, project coordination, or client-facing experience
• Excellent written and verbal communication skills, with a confident and approachable manner
• Strong attention to detail and organisational skills
• Ability to manage multiple projects concurrently
• Comfortable liaising with technical teams at both operational and senior levels
• Familiar with using CRM tools to track and manage customer onboarding journeys
• Experience engaging with site-based IT teams is advantageous

If you feel the above role matches your skills and experiences, please submit your CV for review.  If you do not hear from us within 7 days your application has been unsuccessful.