Customer Success Executive

/Customer Success Executive
Published: July 5, 2024
Location
Leeds
Job Type
Specialism
Salary
£22,500 - £25,000
LWR Reference
LG/49251

Description

Are you passionate about delivering exceptional customer experiences? Join a growing team in Leeds City Centre that's revolutionising organisations through cutting-edge technology! We're seeking a Customer Success Executive to be the cornerstone of our client’s post-sale customer relationships.

This is an excellent opportunity for someone looking to develop their career in a fast-paced, supportive environment within an exciting technology field. You'll receive comprehensive training and support to ensure your success in this pivotal role.

 What you'll do:

  • Manage all aspects of post-sale customer interactions, ensuring smooth order processing and proactive communication
  • Build strong relationships with customers, delivering an outstanding experience from purchase to delivery and beyond
  • Handle incoming inquiries via phone and email with professionalism and expertise
  • Process and track customer orders with meticulous attention to detail
  • Collaborate with the sales team to ensure seamless customer handover
  • Manage stock levels and coordinate with the purchasing team as needed
  • Contribute to continuous improvement of customer success processes

 What you'll need:

  • Previous experience in a customer success or service role, preferably in an office setting
  • Excellent written and verbal communication skills
  • Proficiency with MS Office and CRM systems
  • Strong problem-solving abilities and attention to detail
  • A proactive, adaptable approach with the ability to prioritise tasks effectively
  • Eagerness to learn about the industry and grow professionally

 What they offer:

  • 26 days holiday & bank holidays
  • Monday to Friday work week with early finish on Fridays
  • Pension and share scheme
  • Health benefits and corporate perks
  • Free snack bar!
  • Excellent training and development opportunities

We're looking for a team player with a strong, outgoing personality who can work independently and contribute new ideas. If you're passionate about customer success and eager to grow your career in a dynamic, technology-driven environment, we want to hear from you!

This role is fully office-based in Leeds city centre. Please only apply if you are comfortable with this working arrangement.

 

 

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