Customer Service Advisor

/Customer Service Advisor
Published: March 7, 2024
Location
Leeds
Job Type
Salary
£22,000 - £25,000
LWR Reference
LG/48832

Description

This is a wonderful opportunity to join a dedicated team in Leeds city centre, who are passionate about providing outstanding customer service. You will be working in a supportive but fast paced environment, where you will receive amazing training and support. You will be responsible for being the main point of contact for customers regarding their orders and enquiries.

The client offers great benefits including 26 days holiday + bank holidays, and access to their health and corporate perk scheme.

This is the perfect opportunity for someone who is looking to help the team - and yourself - develop and provide the best customer experience to their impressive customer base. If you have any client communication and/or office-based customer service experience, this role will suit you well.

What the Customer Service Advisor role will look like:

  • After the sales team have agreed an order with a customer, they will be directed to you to manage the post-sale activity. You will ensure their order is processed and keep in contact.
  • Managing incoming enquiries, via phone and email.
  • Building a strong rapport and relationship with current customers to ensure they have an amazing customer experience.
  • Proactively keep in touch with customers regarding their orders and update them on any issues or delays with their order in a timely fashion.
  • Inputting and processing customer orders.
  • Managing and ordering stock where necessary.

What you need to be a Customer Service Advisor:

  • Experience in a Customer Service role, with a minimum of 1 years' office based experience.
  • Strong written and verbal communication skills.
  • A confident user of the MS Office package.
  • Willing to learn and develop your knowledge in a new industry.
  • Attention to detail.
  • Any experience in a B2B role is highly desirable.

Who you are:

  • An excellent problem solver.
  • A strong and outgoing personality.
  • Someone who can prioritise, be adaptable, and use their initiative to complete tasks.
  • A team player, with the ability to work well both independently and as part of the wider team. We want someone who has new ideas and wants to contribute.
  • Eager to develop professionally and passionate about your career progression within customer service.

This is a superb opportunity to join a fast growing company, in an exciting technology field, where you can be supported with opportunities to develop and progress. You will be fully trained in all aspects of the role, products, and services.

This role is fully office based with hybrid working options in the future.

 

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