Customer Service Administrator

/Customer Service Administrator
Published: June 22, 2022
Location
Leeds
Job Type
Specialism
Salary
£21,500 + £1400 Bonus + Superb Benefits including Hybrid Working
LWR Reference
IS-47803

Description

We are recruiting for several Customer Service Administrators to join an industry leading business based in Leeds on a permanent basis. These roles are sat within a highly successful Account Management team offering a superb career ladder for you to quickly climb. If you are passionate about building relationships and providing 1st class customer service, with a background across retail, hospitality or office-based support roles, this could be the perfect career step for you!

We are looking for a positive team player, keen to work within a progressive business who will focus on your personal development. These roles are available now and our client can interview immediately to give you that superb job start that will offer excellent ongoing training and development.

What the role will involve:

  • Offering a fantastic service experience to all customers, including answering customer queries by telephone, email and live chat.
  • Resolving all customer queries in an efficient and professional manner, investigating queries and being proactive in providing a solution for customers.
  • Keeping the CRM system updated with logging calls or liaising with other teams to gather information.
  • Keeping customers updated with the status of their work.
  • Processing orders received.
  • Working with Client KPI’s and ensuring you meet deadlines.

What we are looking for:

  • At least 1 years' customer service experience.
  • Experience within a telephone-based customer service role, where you are a key point of contact for customers on the phone.
  • Superb written and verbal communication skills with an excellent telephone manner.
  • A positive attitude with a great team spirit.
  • Computer literate with good understanding and experience of Microsoft Office.

Our client offers a fantastic range of benefits, including superb working conditions with a mix of hybrid working, as well as a generous pension scheme, 25 days holiday + BH and flexible start/finish times.

If you’re keen to hear more about what the role will involve day to day and the duties you will be responsible for as a Customer Service Administrator, please get in touch immediately. We are unable to reply to every individual application, however if your skills and experience meet the above requirements, we will be in immediate contact with you.

 

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2022-06-22T16:38:03+01:00
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