Customer Relations Manager

Home/Customer Relations Manager
Published: April 10, 2018
Job Type
LWR Reference


An exciting opportunity has arisen for a Customer Relations Manager to join a highly successful and fast expanding Ecommerce company based in Leeds City Centre. This is a fantastic opportunity for dynamic individual to be a primary point of contact to customers via online chat, flexibility to implement operational procedures and to grow and develop a team. As the Customer Relations Manager you will influential in growing the business through a positive customer experience and demonstration of product knowledge (Health and Fitness).

The Customer Relations Manager will be responsible for;

  • Supporting the business to maximise online revenue, answering question and detecting potential fraud
  • Ensuring sales and revenue targets and customer service satisfaction
  • Handling complaints and provide appropriate solutions
  • Managing relationships with third party suppliers and services
  • Assessment and implementation of procedures
  • Recruitment, training and supporting a team

To be considered for the role of Customer Relations Manager, you will need to demonstrate;

  • Previous experience within Customer Service – live webchat exposure would be advantageous but not essential
  • Excellent communication skills both written and spoken
  • Familiarisation with CRM system and ticket desk software
  • Previous exposure to Technology, Digital Marketing or Financial Services would be advantageous
  • Previous experience managing a team
  • Dynamic and driven approach to work
  • Excellent problem solver
  • Flexibility to work with the US Market and occasional need to work 2pm until 10pm

This is a fantastic opportunity to join a business as a key influencer during their period of growth. In return you will be offered a competitive package, modern office environment walking distance from Leeds Train Station, non-hierarchical management structure and an opportunity to build your own team.

If you would like to discuss the opportunity further, please contact Rachael. Alternatively please apply now with your CV.


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