1st Line Helpdesk

/1st Line Helpdesk
Published: October 29, 2019
Location
Leeds City Centre
Job Type
Specialism
Salary
£18,000 - £20,000
LWR Reference
922166

Description

Do you have excellent customer service skills?

Are you confident providing 1st Line technical support to business customers?

What are we looking for?

  • Experience in a telephone-based customer service role
  • Excellent telephone manner and professional communication skills
  • Experience of providing technical support is desirable
  • Exposure to case handling or case management is desirable but not essential
  • High attention to details and levels of accuracy when taking details and recording information
  • Keen desire to learn and develop skills

Within this 1st Line Helpdesk role, you will be handling a variety of calls and emails from business customers looking for support with software usage. You will work each case from end to end, ensuring queries are resolved or transferring to more technical teams for complex queries. You will focus on delivering top quality customer service and working to high levels of accuracy to ensure outcomes for customers. Within this role, you will form part of a friendly and sociable team and receive excellent support and development opportunities.

If you feel you have the skills and experience necessary for this role and are interested in applying for this opportunity then please get in touch ASAP. If you do not have the skills outlined above then you need not apply.

 

*Due to the amount of response we receive we are unable to give individual responses to each application. If you have not heard back within 7 days, please assume that your application was not successful*

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