Technical Support Consultant (Customer Service)

Home/Technical Support Consultant (Customer Service)
Published: August 3, 2017
Location
Job Type
Specialism
Salary
Salary: £18,000 - £19,000
LWR Reference
916967

Description

Benefits: Free onsite parking, modern offices, excellent training provided

This is a fantastic opportunity for somebody with high volume customer service experience to join a dynamic and forward thinking company. My client can offer excellent training and ongoing support leading to opportunities for progression within a modern working environment. This is a new vacancy due to company growth.

As a Technical Support Consultant you will be responsible for providing key customer service and operational support to clients. You will be the first point of contact for customers who are software users typically via phone, e-mail and web portal. Full software training will be provided.

As a Technical Support Consultant you will be responsible for a wide range of activities, including but not limited to:

  • Providing first class customer service
  • Dealing with client queries in relation to software issues
  • Attempt to resolve all software issues prior to referral
  • Feedback any recommendations on software improvement

The ideal candidate for this position will have high volume customer service experience and be able to discuss with us how they excelled in areas such as:

  • Clear communication skills
  • Good level of IT ability
  • High level of attention to detail
  • Excellent level of customer service

Please apply for this position if you feel your experience matches that highlighted above. I look forward to receiving your application and I will get in touch to invite you to meet with me for a registration interview where I can give you more information about the role and the company.

 

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