Customer Service Administrator

Home/Customer Service Administrator
Published: September 7, 2017
Job Type
£15,500 + Fantastic company benefits including annual bonus, 25 days holiday + bank holidays
LWR Reference


My client, a renowned financial services company with offices in Leeds City Centre are recruiting for a customer service administrator to join their underwriting team. This is a high volume role where you will be taking both inbound and outbound calls, dealing with security procedures and call validation, primarily dealing with retailers.

This is an excellent opportunity for a candidate with a stable work history within customer services to join a market leading organisation where there are excellent opportunities to progress and develop a long term career.

Your duties will include:

  • Provide quality customer service and promote business excellence
  • Answer inbound calls from suppliers, customers and internal departments
  • Making outbound calls
  • Completing call validation and fraud prevention checks
  • Updating notes on the internal system to reflect any action taken
  • Taking ownership for the scanning of documents
  • Liaising with suppliers to resolve individual problems or queries.

To be considered for the role you will have a stable career history working within a telephone based customer service role. Without this experience your application won’t be considered. You must also possess the following skills and experience:

  • Resilience to take a high volume of calls on a daily basis
  • Excellent written and verbal communication skills
  • Ability to listen, build rapport and show empathy with customers, retailers and introducers
  • Good customer service approach
  • Strong Microsoft Office skills
  • Ability to handle objections in a professional manner.



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