Assistant Team Leader

Home/Assistant Team Leader
Published: May 22, 2017
Job Type
LWR Reference


Our client is an innovative company in Bradford centre, who are looking to recruit a Customer Service Assistant Team Leader to both work within the busy team as a Consultant and to help with escalated queries and team coaching. This is a varied role, with responsibility for providing a 1st class level of service to customers and clients both on the telephone and via email, and to assist in helping other team members.  We are looking for candidates with significant customer service experience.

Your daily duties will include the following:

  • Providing day to day support to the Team Leader
  • Delivering superb levels of client support on the telephone and via email
  • Building your knowledge of the services that you provide and the systems that you work with
  • Provide guidance to clients throughout the process and dealing with any escalated queries
  • Working internally with colleagues providing leadership support and coaching
  • Recognising and assisting with colleague training needs
  • Assisting the team leader with planning people resources
  • Any other associated tasks as required

This is an excellent opportunity to work for vibrant Customer Service team in a highly respected company in Bradford who offer excellent training and working conditions with the prospect of developing within the business. To be considered for this fantastic Assistant Team Leader position, you must be able to demonstrate the following:

  • Strong customer service experience
  • Experience of either coaching, managing or guiding a team
  • Excellent verbal and written communication skills
  • Outwardly approachable and friendly in demeanour
  • Patient in your approach to guide customers through processes
  • Excellent attention to detail and strong written skills
  • Professional, enthusiastic and engaging in your approach

If you have the skills and experience outlined above, please contact us immediately to be considered for this Customer Service Assistant Team Leader position. Without the above skills and specific experience, your application will not be considered and you need not apply.

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